There have been residents that have seen charges on their Bell January 2022 bills for services that are included in our new contract.
The bulk package includes unlimited internet, up to 2 WiFi pods per unit, Bell TV including 10 a-la-carte channels (extra channels above their “Better” TV package, one 4K PVR and optionally up to two 1K digital TV boxes.
If you’ve added specialty TV services or extra WiFi Pods (more than 2) or opted in for Home-phone at $15 or $30 per month, then these are your legitimate charges.
However, if you see charges for the included services, please email BellInfo@PlaceIV.com — include your suite number in the subject line (e.g., “3505 – extra charges”) and please provide the details of what you believe are overcharges. We will communicate with Bell to try to resolve these charges, if they are found to be in error.
Please note that effective January 1, 2022, our Rogers bulk contract has ended.
What this means for you is that If you have not yet cancelled your Rogers TV service (which has been included in your “condo fees” for the past 5 years), you will be billed by Rogers for your TV services — unless you’ve called Rogers and have returned the TV device (PVR or set-top boxes).
If your Rogers services are still active and equipment has not yet been returned to Rogers, you will receive a bill from Rogers every month for the service. That service is no longer covered by your condo fees.
Note that the entire building now has BELL Fibe TV to replace Rogers TV and the new Bell services contract INCLUDES Bell FIBE 1.5GB Internet — all for less than we were paying for just Rogers TV. If you have internet service with another provider, you could cancel that service and save money every month as Bell is now providing this high-speed service for ALL units in this building.