There have been residents that have seen charges on their Bell January 2022 bills for services that are included in our new contract.
The bulk package includes unlimited internet, up to 2 WiFi pods per unit, Bell TV including 10 a-la-carte channels (extra channels above their “Better” TV package, one 4K PVR and optionally up to two 1K digital TV boxes.
If you’ve added specialty TV services or extra WiFi Pods (more than 2) or opted in for Home-phone at $15 or $30 per month, then these are your legitimate charges.
However, if you see charges for the included services, please email BellInfo@PlaceIV.com — include your suite number in the subject line (e.g., “3505 – extra charges”) and please provide the details of what you believe are overcharges. We will communicate with Bell to try to resolve these charges, if they are found to be in error.
Please note that effective January 1, 2022, our Rogers bulk contract has ended.
What this means for you is that If you have not yet cancelled your Rogers TV service (which has been included in your “condo fees” for the past 5 years), you will be billed by Rogers for your TV services — unless you’ve called Rogers and have returned the TV device (PVR or set-top boxes).
If your Rogers services are still active and equipment has not yet been returned to Rogers, you will receive a bill from Rogers every month for the service. That service is no longer covered by your condo fees.
Note that the entire building now has BELL Fibe TV to replace Rogers TV and the new Bell services contract INCLUDES Bell FIBE 1.5GB Internet — all for less than we were paying for just Rogers TV. If you have internet service with another provider, you could cancel that service and save money every month as Bell is now providing this high-speed service for ALL units in this building.
There has been confusion about the number of WiFi pods that Bell will provide as part of our package deal. The answer is TWO of the larger WiFi pods.
Many reps still have orders that contain only 1 pod — they may tell you that there will be an additional $5 per month charge for the extra pod — Bell has conceded that 2 pods are needed and will reverse any charges for the extra pod — you can get more than 2, but you will have to pay the extra charge monthly.
If Bell tells you there will be a charge, tell them to get you the 2nd pod anyway. If you still see charges for the pods in your next Bell bill, email BellInfo@PlaceIV.com with the subject line: Overcharge for your unit#.
We will forward these issues to Bell.
As you may have noticed, Bell is active in the building installing their new Fibe TV and Internet services in each unit. They will install your services only if you call and request an installation. Information flyers were made available to everyone and are now available at the Front Desk — these sheets contain the instructions you need to get your new Bell services (included in your condo fees).
NOTE: If you have had your Bell services installed and are satisfied with the service. you MUST call Rogers and cancel yourTV services immediately, otherwise you may be facing a bill from Rogers in January for the TV services (including the set-top box rental, if applicable).
Since we’ve been upgraded to BELL Internet, we have the ability to offer WiFi access to the Lobby area, Gyms and Party Room.
The passwords will be posted in the gyms and party room. For Lobby WiFi, please ask the concierge at the front desk.
Passwords will be subject to change infrequently, so be sure to check in the respective areas for the latest passwords.
With Rogers services terminated on Dec. 31, 2021, the Lobby Channel no longer available. In its place we added the Lobby-View page where you can view the lobby from.
The Lobby-View is made available to all residents — but is password protected to prevent outsiders from viewing our lobby. To get your Lobby-View password, you will have to email LobbyView@PlaceIV.com and provide your Unit# and name. A password will be emailed back to you if you are the registered owner of the suite. The password is also posted at the Front Desk.
Please refrain from sharing the password with non-residents. We will be changing the password occasionally. If you are unable to connect, please email us for the password again.
You can click on the Lobby View on the top line (or click here). Provide your password where prompted.
As a reminder, our main phone line to connect to the Manager, Site Administrator and Front Desk Concierge is
When prompted, press the following number on your phone to reach the appropriate party:
1 Building Manager
2 Site Administrator
3 Front Desk (Concierge)
Just an update for our residents;
We still remain in Phase 1 mode, meaning our amenities (Gym, Pool, Billiards, Ping-Pong, Squash, Card nights… etc.) are still closed … and we are still restricted to one person per elevator (more than 1 if they live in the same unit).
The good news is out Tennis Court is OPEN!! Currently only two people can be on the tennis court at one time, but it’s nice to know that things are slowly going to “normal” again.
Please exercise caution — stay healthy!
A quick update on the situation at PlaceIV
- Changed from 2/3 persons to one person /elevator (unless you are from the same unit)
- Postponed the AGM to a date to be determined (as advised by the Condo Association)
- We’ve asked the front desk to insist that all PSWs and nurses wear masks and gloves before they are granted entrance.
We also to express thank you to all residents and staff for their cooperation in following all guidelines. We are all fighting the same fight and want to come out of this crisis with the least impact on our staff and residents.
Please continue to use common sense and keep yourself and others free from this virus. We all appreciate the sacrifices and efforts that we are all experiencing. It is for our common well-being.